FAQ

How long does fulfillment normally take?

Preparation after payment authorization is typically 1–2 business days, and carrier transit after dispatch is estimated at 4–6 business days.

Are non-defective items eligible?

A qualifying new, unused non-defective item may be requested for return, and defective new items or eligible exchanges may also be requested within 30 days after delivery.

What return label should I use?

After approval and return-address confirmation, use the free prepaid label included in the package. There is no restocking fee.

How are approved refunds handled?

We process and initiate approved refunds to the original payment method within 10 days; your payment provider controls the later posting time.

How do I contact the store?

Read the Shipping Policy and Refund Policy, then use Contact Us for help with products, tracking, payments, or privacy.